Scope of Support Services
Support services include the following activities
• Information sharing
• Issue status updates
• Performing activities defined in SLA
• Monitoring software components (on cloud usage)
• Performance monitoring (on cloud usage)
• Generates system alarms on failures (on cloud usage)
Software Updates & Upgrades
Arute Solutions uses continuous improvement methods for its products and services. Requests from customers or planned improvements in the product roadmap will be available to the customers within the period of validity of the agreement if they reach the release level. Each version will be documented for the customer together with the release notes. Features subject to additional license will not be covered on version upgrades.
Arute Solutions has 3 different support & maintenance package for customers.